Frequently Asked Questions & How-to-Guides

Designer Rug Warehouse experts are here to help you throughout the rug purchase process. We hope the Frequently Asked Questions and How-to-Guides below will help with most queries. If you can't find the answer to your question, feel free to contact us, or visit our store to learn more.

Reputation and Awards

• I HAVE NEVER MADE A RUG PURCHASE BEFORE; HOW CAN I BE SURE THE DESIGNER RUG WAREHOUSE IS REPUTABLE?

We understand that purchasing your first rug is a significant decision, and we are committed to ensuring you feel confident in choosing Designer Rug Warehouse.

We invite you to explore reviews from our satisfied customers on Google, Yelp, and Facebook. Since our establishment in 2005, we have earned a reputation as one of Atlanta’s most trusted and preferred rug stores, serving renowned interior designers, famous moviemakers, architects, home builders, and local celebrities.

At Designer Rug Warehouse, transparency is our top priority. We do not hide our prices; all advertising materials are clear, straightforward, and truthful. In-store signage accurately reflects the prices of our rugs and services. Our unique approach and strong reputation have solidified our position as one of Atlanta’s premier rug stores

Our excellence has been recognized by various publications and Fortune 500 companies, with accolades such as Atlanta’s BEST Rug Store Award from Atlanta Home Improvement Magazine, Yelp, and Kudzu.

Designer Rug Warehouse proudly offers exclusive collections from esteemed brands such as Ralph Lauren and Joanna Gaines. We take pride in offering high-quality rugs at competitive prices, standing firmly behind the authenticity and craftsmanship of every rug we sell.

We welcome you to visit our showroom to view our rugs in person and consult with our knowledgeable staff. Our website provides detailed product descriptions, clear return policies, and comprehensive contact information to support your informed decision-making.

• WHY SHOULD I CHOOSE THE DESIGNER RUG WAREHOUSE?

We are not just another rug store; we are Atlanta’s iconic rug fashion source. Unlike traditional Oriental rug stores in Atlanta, we set ourselves apart with our non-commissioned sales approach. As a result, none of our sales staff use tricky sales tactics or play chess games with you. Our goal has been – and is – to provide all the education, guidance, and value you need to make purchasing high-quality area rugs and fine Oriental rugs easy. 

• WHAT IS THE BENEFIT OF IN-STORE SHOPPING?

Shopping for a rug can be a daunting task, especially if you’re not sure what you’re looking for. While online shopping has made it easier to browse through a wide variety of options, it’s still important to see and feel the rug in person before making a purchase. One of the biggest advantages of shopping for rugs in-store is that you get to see, touch, and feel the rug before making a purchase. This allows you to get a better sense of the rug’s texture, thickness, and quality. You can also see how the rug looks under different lighting conditions and how it complements your existing decor.

Another benefit of shopping for rugs in-store is that you can get expert advice from sales associates. They can help you find the right size and style of rug for your space and offer recommendations based on your budget and preferences. They can also answer any questions you may have about the rug’s durability, maintenance, and care.

When shopping for rugs in-store, it’s important to come prepared. Bring along any swatches or samples of fabrics or paint colors that you want to match with your rug. This will help you find a rug that complements your existing decor and ties the room together.

It’s also important to measure your space before heading to the store. This will help you determine what size of rug you need and prevent you from purchasing a rug that’s too small or too large for your space.

In conclusion, while online shopping has made it easier to browse through a wide variety of options, there are several benefits to shopping for rugs in-store. You get to see and feel the rug before making a purchase, get expert advice from sales associates, and ensure that the rug complements your existing decor. By following these tips, you can make the most of your in-store rug shopping experience.

• CHECK OUT SOME OF OUR CUSTOMER REVIEWS ON MAJOR SOCIAL PLATFORMS.

We're proud to be recognized as a trusted source of Authentic Oriental rugs and the home for some of the world's most prestigious designer brand rugs such as Ralph Lauren, Calvin Klein, Martha Stewart, Tommy Bahama, Joanna Gaines, and more since 2005.

We're confident you'll discover many other reasons people buy their rugs from Designer Rug Warehouse in Atlanta.

Return, Price and Warranty Policy

• WHAT IS YOUR RETURN POLICY?

We offer a 24-hour Risk-Free In-Home Trial on every rug we sell, except for customized rugs and Clearance rugs. If you are unhappy with your purchase for any reason, you may return it – no questions asked.

•  WHY DON'T I SEE DISCOUNTS ON YOUR BRANDED RUGS LIKE JOANNA GAINES, RALPH LAUREN,  CALVIN KLEIN AND TOMMY BAHAMA RUGS?

We at Designer Rug Warehouse are committed to offering high-quality designer brand rugs at the lowest prices available. Our prices are so low, we can't even advertise them. We are so confident in our prices that we offer a price match program; if you find an advertised designer brand rug of comparable size, shape, and quality, we will match the competitor's price.

• ARE RUGS COVERED BY  A MANUFACTURER WARRANTY I PURCHASE FROM THE DESIGNER RUG WAREHOUSE? 

Yes. Each rug we sell comes with a full one-year manufacturer's warranty. This warrants the rug against manufacturing defects in workmanship or material for a one (1) year period from the date of the original purchase. The manufacturer at its discretion will repair or replace the rug without charge. The warranty does not include normal wear and tear, or damage incurred due to trauma, negligence, lack of regular maintenance, loss, or theft. 

• ARE THERE SPECIAL WARRANTY REQUIREMENTS?

Yes. You must purchase and use a suitable rug pad under your rug for this warranty to apply.

Basic Care and Maintenance

• HOW DO I BEST CARE FOR AND MAINTAIN MY NEW RUG PURCHASE? 

To keep your rug looking fresh and clean, it’s important to vacuum it regularly. However, turn off the vacuum’s beater bar or raise the bar to the highest setting to avoid damaging the pile. You should also spot-clean any spills or stains as soon as possible. Food and drink stains can usually be cleaned with a mild detergent and cold water. Do not agitate/scrub or rub the pile surface. Blot spills gently with a clean undyed cloth. Professional rug cleaning is recommended for hard-to-remove stains.

• HOW DO I STORE MY RUG WHEN NOT IN USE?

If you need to store your rug for an extended period, you should make sure it is clean and dry before rolling it up. You should also wrap it in a breathable material such as cotton or canvas and avoid using plastic bags or sheets that can trap moisture and cause mold or mildew. Store your rug in a cool, dry, and dark place away from direct sunlight or heat sources. Check on your rug periodically and unroll it every few months to prevent creases or damage.

• WHY DO MY RUG COLOR TONES CHANGE IN EVERY DIRECTION?

The color tones of rugs change significantly depending on your room’s natural lighting. They are caused by a slight change in the direction of the pile that causes light to reflect differently than it does in the surrounding areas. This is an inherent characteristic of almost all pile rugs and is not considered a defect. It’s a good idea to rotate your rug to get the look you wish to achieve.

• HOW DO I FIX THE PULLED THREAD IN MY RUG?

This usually happens as you vacuum and walk on the rug, Loose or untrimmed fibers pull out. This is normal and not a defect. If your carpet starts sprouting, do not pull the loose thread! Simply cut the pulling thread with scissors at the same level as the surface of the pile. This should be enough to fix the problem.

• ARE CREASES NORMAL IN NEW RUGS?

Noticeable lines or creases are common in new rugs. This is completely normal, and the creases should become less noticeable over time as the rug settles. You can expedite this process by making sure the rug is properly set up with a rug pad.

• HOW DO I HANDLE CRUSHED OR INDENTED RUG PILES?

Indentations form when heavy furniture sits on a rug for an extended period. It is common in cut pile rugs and plush rugs. In most cases, you can restore the pile by gently moistening the area with a steamer and combing it. We recommend rotating your rug in 6 months to ensure even wear.

How to Décorate

Congratulations on buying your new home and furnishing it! Now that you’re ready to decorate, it’s the perfect time to look for that perfect rug to complement your home. But with so many styles, colors, and materials to choose from, how do you know which one is right for you? Don’t worry, we’re here to help. We have the ideas, suggestions, and creativity to ensure you make the right selection and get the most and the best for your money.

• HOW DO I CHOOSE THE RIGHT RUG STYLE?

When choosing a rug that you’ll love to live with, two of the biggest factors to consider are one that suits your taste and lifestyle. According to Ali Inal, Founder of Designer Rug Warehouse, “Buying a rug is just like buying a piece of artwork. The first criterion is to trust your judgment, don’t be afraid to be bold and different. Buy something you will enjoy. And full enjoyment of your new rug means considering your taste, your lifestyle, and of course, your budget.” For a rug that’s going to last, you’ll want to make sure it can hold up to your lifestyle.

• HOW DO I CHOOSE THE RIGHT COLOR AND PATTERN?

Don't Be Afraid of Color and Pattern When choosing an area rug, it’s essential to embrace color and pattern while shopping. You’ll want to choose a rug with colors and patterns that complement the existing walls, furniture, floor, and window treatments. Color powerfully sets the mood of a room, so choose carefully. Since buying a rug has a large impact on both your home and budget, it’s good practice to look through magazines and catalogs to get some ideas of what appeals to you. Then you can look for rugs that you know will suit your taste before you begin shopping. Your new rug will be most enjoyable when it pleases your taste, meets the needs of your home décor, and fits your budget. Think about it this way: An Oriental rug brings beauty and function into your home for a lifetime. There are many inexpensive options available, so if you decide you don’t like it after a couple of years, it’s easy to change. And keep in mind that a dark-colored patterned rug will hide stains or dirt in high-traffic areas.

• HOW DO I CHOOSE THE RIGHT TEXTURE FOR MY RUG?

The comfort and texture of a rug are important factors to consider when choosing a rug. A rug should feel good underfoot and provide warmth and coziness to a room. The texture of a rug can also affect the mood and atmosphere of a space, such as a soft and plush shag rug for a relaxing bedroom, a flat-weave, or an Oushak rug for a casual and rustic living room. 

• HOW DO I CHOOSE THE RIGHT MATERIAL FOR MY RUG?

The material of your rug depends on your personal preference, budget, and the function of the rug. Some common materials are wool, cotton, silk, natural fibers, and synthetic fibers. Each material has its advantages and disadvantages such as durability, softness, stain resistance, and price. When choosing a rug for a high-traffic area such as a hallway or family room or if you have young children or pets, you’ll want to go with a rug that’s durable and easy to clean. Wool, nylon, polyester, or a synthetic blend are great options. Natural fiber rugs like jute, sisal, or seagrass are durable but may be prone to water damage or staining. 

• HOW DO I CHOOSE THE RIGHT SIZE RUG  FOR MY ROOM?

When choosing a rug, it’s important to make sure it’s large enough to accommodate the furniture and create a sense of balance and harmony. Many people make the mistake of choosing a rug that is too small for their space, which can make the room look disjointed and incomplete. Don’t skimp on size! Be sure to fully cover any heavily trafficked areas with your rug. Walking through, you shouldn't have one foot on the rug and one foot off. It's awkward, and uncomfortable, and can lead to unusual wear patterns on both the rug and your flooring.

• When selecting a rug for the living room, keep in mind that the rug should fit slightly under the front of the sofa and allow your guests to walk around your coffee table comfortably (typically, about 2’ to 3’ space around the coffee table works). When possible, all the furniture should be on top of the rug
• When selecting a rug for the bedroom, consider a significant enough rug to stand on when getting out of bed. In other words, you should be stepping onto a soft rug. The rug should extend beyond the sides of the bed at least 12 inches for a twin or double bed and at least 18 inches for a queen or king. You should also leave equal space on all sides of your rug. Give yourself anywhere from about eight to 24 inches on all sides. The main goal is to have the rug centered in the room.
• When selecting a rug for the dining room,  the rug should be large enough for the chairs that should be on the rug, even when they're pulled out from the table. As the rug widths are standard, you only need to measure the length of your dining table and the depth of an end chair (the distance from the front to the back leg). Then add both the table length and twice the depth of the end chair’s measurements to determine the minimum rug length for your dining room. Even though it is recommended to have your rug a few inches longer to scoot the seat out, likely, you may not have enough room for it, but it is expected in most cases.
• When selecting a runner rug for the hallway,  Measure the size of your hallway and subtract 12″ from the length and width. This will allow for a 6″ border of flooring to show all around.

Visit Our Store for  Most Unique Rug Selections and In-Store Deals

Customer Success Stories 

ELEVATING  SPACES WITH DESIGNER RUG WAREHOUSE

When Nicole and Andy purchased their new home, they knew they wanted to create a warm and inviting space that reflected their style. However, finding the perfect rugs to tie their rooms together was proving to be a challenge. They wanted high-quality, unique pieces that could stand out as a focal point in each room, but most stores offered the same generic designs that didn’t match their vision.

After weeks of searching through countless stores and websites, they stumbled upon Designer Rug Warehouse. Intrigued by the wide selection of premium, handcrafted rugs, they decided to visit the showroom. From the moment they walked in, they were impressed by the variety of designs, textures, and colors on display. The team at Designer Rug Warehouse took the time to understand their needs, style preferences, and the specific dimensions of each room.

The couple was paired with an experienced design consultant who guided them through the selection process. The consultant introduced them to several options, each one more beautiful than the last. Nicole and Andy were particularly drawn to a stunning Persian rug with intricate patterns that perfectly complemented their living room’s modern aesthetic. For their bedroom, they chose a plush, neutral-toned rug that added a layer of coziness without overpowering the space.

Designer Rug Warehouse offered customization options as well, allowing the couple to select a unique, oversized rug for their dining room. The customization process was seamless, with regular updates on the progress of their order.

Once the rugs were delivered and placed in their new home, Nicole and Andy were thrilled with the transformation. The Persian rug in the living room became an instant conversation piece, adding depth and character to the space. The custom rug in the dining room fit perfectly and elevated the overall ambiance, making it a favorite spot for family gatherings. The bedroom rug brought a sense of calm and warmth, turning their room into a peaceful retreat.

Thanks to Designer Rug Warehouse, Nicole and Andy were able to find the perfect rugs that not only matched their style but also enhanced the beauty of their home. The personalized service, attention to detail, and high-quality products exceeded their expectations. Nicole and Andy now recommend Designer Rug Warehouse to all their friends and family, confident that they will experience the same level of satisfaction.

ENHANCING METRO ATLANTA'S HIGH-END AIRBNB PROPERTIES WITH DESIGNER RUG WAREHOUSE

In the thriving Metro Atlanta area, the demand for high-end Airbnb properties has surged, with travelers seeking unique, luxurious stays that offer a home-away-from-home experience. Designer Rug Warehouse has become a go-to source for property owners looking to elevate the interiors of these high-end rentals. This success story highlights how our rugs have transformed several Airbnb properties into stylish, memorable spaces that attract discerning guests.

Several Airbnb property owners in Metro Atlanta were facing the challenge of differentiating their listings in a competitive market. They needed to create spaces that not only looked stunning in photographs but also provided a tangible sense of luxury for guests. The owners wanted rugs that would serve as focal points in their interiors, adding warmth, texture, and sophistication to their properties. Additionally, they required rugs that were durable enough to withstand frequent guest turnover while maintaining their pristine condition.

These property owners turned to Designer Rug Warehouse for our expertise in curating premium rugs that meet both aesthetic and functional needs. Our team worked closely with each owner to understand their specific design goals, whether they were aiming for a modern, bohemian, or classic look.

For one property, located in a trendy Midtown Atlanta neighborhood, we selected a bold, geometric rug that complemented the modern furniture and vibrant color scheme. In contrast, a historic home in Buckhead, which had been converted into an Airbnb, was enhanced with a vintage-inspired, hand-knotted rug that echoed the property’s rich architectural details.

For all properties, we ensured that the selected rugs were made from high-quality natural materials like wool and premium quality eco-friendly fibers, known for their durability and ease of maintenance. We also provided guidance on care and cleaning, ensuring that the rugs would continue to impress guests for years to come.

The impact of our rugs on these Airbnb properties was immediate and profound. The stunning visuals captured in the property listings led to an increase in bookings, with many guests specifically mentioning the beautiful rugs in their reviews. The property owners reported that the rugs not only enhanced the aesthetic appeal of their spaces but also added a sense of warmth and comfort that guests appreciated.

One owner noted that after updating their property with a rug from Designer Rug Warehouse, they were able to increase their nightly rates due to the enhanced perceived value of the space. Another owner shared that the positive guest feedback had led to an influx of repeat bookings, helping their Airbnb stand out in a crowded market.

Designer Rug Warehouse is proud to have played a key role in the success of several high-end Airbnb properties across Metro Atlanta. By providing rugs that combine style, quality, and durability, we’ve helped property owners create inviting, luxurious spaces that resonate with guests. As the demand for upscale short-term rentals continues to grow, we look forward to partnering with more property owners to enhance their interiors and maximize their investment.